Cancellation & Refund Policy

Every listing on Homesztay shows its cancellation policy before you book. The policy shown at the time of booking is saved with your reservation, so later changes by the Host don't affect you. This policy is effective from [Effective date: set in Admin › Settings › Legal].

1. Cancellation policies Hosts can choose

• Flexible: Full refund up to 1 day before check-in. After that, the first night is non-refundable. Service fee refunded in proportion.
• Moderate: Full refund up to 5 days before check-in. After that, 50% of nightly charges are refunded. Service fee refunded in proportion.
• Strict: Full refund up to 14 days before check-in, 50% up to 7 days before. No refund after that. Service fee is non-refundable unless the refund is 100%.
• Non-refundable: No refund for nightly charges once booked (cleaning fee is refunded before check-in). Service fee is non-refundable unless the refund is 100%.

"Days before check-in" is counted in calendar days to the check-in date, in Indian Standard Time.

2. Free cancellation grace period

Whatever the policy, if you cancel within 48 hours of booking and check-in is at least 14 days away, you get a full refund, including the service fee.

3. What is refunded when a Guest cancels

• Nightly charges are refunded at the percentage the policy allows.
• Cleaning and pet fees are refunded in full if you cancel before check-in.
• Taxes are refunded in proportion to the refunded amount.
• Service fee: refunded where the policy says so, and always on a full refund.
• Coupons funded by Homesztay are not paid out in cash. Travel credit you used is restored as credit.
• Once check-in has passed, there is no automatic refund. If something went wrong during your stay, see section 6.

4. When the Host or Homesztay cancels

If a Host cancels a confirmed booking, or we cancel it for safety, fraud or a policy breach not caused by you, you receive a full refund including all fees. We will also try to help you find a comparable stay. Hosts who cancel may face fees, calendar blocks or removal; see the Host Terms.

5. Booking requests and holds

For Request to Book listings, no money is captured until the Host accepts. If the Host declines or doesn't respond within 24 hours, any amount blocked on your card or UPI is released by your bank, usually within 5 to 7 working days.

6. Problems during your stay

Report a problem from your trip page within 24 hours of discovering it (for example, the property is materially different from the listing, is unsafe or unclean, or you can't get in). We will work with the Host to fix it, and where it can't be fixed, we may offer a partial or full refund or help you rebook. Please share photos or other evidence.

7. Changing a booking

You can request to change dates or guest count from your trip page. If the Host accepts, any price difference is charged or refunded. A change isn't a cancellation, but reducing nights may be treated as a partial cancellation under the policy.

8. Extenuating circumstances

We may override a policy and offer a full or partial refund where a stay is prevented by events outside anyone's control, such as natural disasters, government-declared emergencies or travel restrictions, or serious illness backed by documents. These are assessed case by case.

9. How and when refunds are paid

• Refunds go back to the original payment method (card, UPI, net banking or wallet) through our payment partner.
• We initiate approved refunds within 7 working days. Your bank or card issuer may take a further 5 to 10 working days to show the credit.
• Refunds are made in INR. We are not responsible for exchange differences or fees charged by your bank.
• If a refund hasn't reached you within the time above, contact support@homesztay.in with your booking reference.

10. Questions and complaints

Contact support@homesztay.in or [Customer care phone: set in Admin › Settings › Legal]. If you're unhappy with how a refund was handled, use our Grievance Redressal process.