How can we help?
Guests
Hosts
Safety
Frequently asked questions
When am I charged?
Instant Book stays are charged at booking. For requests, your card is authorised and charged only when the host accepts.
Can I change my reservation?
Yes — from your trip page you can change dates or guests if the new dates are available. Price differences are charged or refunded according to the policy.
Is my payment information safe?
Card details are handled by our payment provider and never stored on our servers.
When do I see the exact address?
Exact addresses and check-in instructions appear on your trip page once the booking is confirmed.
How do I contact my host?
Message them from the listing or your trip page. Keep communication on Homesztay so we can help if anything goes wrong.
How do payouts work for hosts?
Payouts are released 24 hours after check-in to your payout account.
What is the service fee?
A service fee helps run the platform, including 24/7 support. It's shown before you pay.
How do I report a problem?
Open your trip and choose 'Report a problem'. Our team reviews every case.